Frequently Asked Questions

Unfortunately, we support only Euro currency account.
To open your ONECARD account you need to complete an online registration on our webpage.
To open ONECAD account you need to be at least 18 years old.
ONECARD account is available for residents of European Economic area (EEA). European Economic Area (EEA) - the following countries, islands, and territories: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Canary Islands, Ceuta, Melilla, Azores, Madeira, Aland Islands, Jan Mayen, Gibraltar, French Guiana, Guadeloupe, Martinique, Réunion, Saint Martin (French Part), Mayotte. Please note: San Marino and Monaco are not allowed to open account.
Each identified ONECARD customer has a unique IBAN account in the euro currency.
Your International Bank Account Number (IBAN) is shown in your personal ONECARD e-wallet dashboard and in your Profile section. IBAN is shown only after approval of Identification documents.
IBAN stands for International Bank Account Number and is a number attached to all accounts in the European Economic Area. The IBAN is made up of a code that identifies the country the account belongs to, the account holder's bank and the account number itself. The IBAN makes it easier and faster to process cross-border payments.
At the moment there is only one way how you can to deposit your ONECARD account: Bank transfer. Details for bank transfer can be found at your ONECARD e-wallet.
E-wallet is a type of pre-paid account in which a customer can store money for any future online transaction. An E-wallet is protected with a password. With the help of an E-wallet you can send payments, check card balance, view account reports.
In order to make euro SEPA transfer to your ONECARD account, following payment details should be provided to money sender:
Beneficiary name: Your name and surname
Account: Your IBAN account number which you can find in your e-wallet.
Bank: Prepaid Financial Services
Bank address: 5th Floor, Langham House, 302-308 Regent Street, London, W1B 3AT
Money can be deposited to ONECARD account in EUR currency. If incoming transfer is not in EUR currency, this payment will be automatically converted to EUR. We are not able to receive SWIFT payments (payments from outside of EEA). These payments are automatically returned back to the sender.
You can receive the SEPA payments from SEPA area (European Union, European Economic area) only in EUR currency. At the moment we are not able to offer the possibility to send and receive SWIFT transfers.
SEPA (Single Euro Payment Area) payment is a payment within Europe in euro currency. The payment can be made between 28 member states of the European Union as well as Iceland, Liechtenstein, Norway and Switzerland.
Anyone can transfer funds to your ONECARD account – relatives, friends, employer, etc. However, in conformity with the relevant regulatory enactments and for the purposes of the prevention of money laundering, we may ask you to present additional information about the origin of these funds.
It depends on the bank through which you made a SEPA transfer. Usually it takes from 2-5 working days. It can take longer from some countries so please be patient.
You are able to send payments to SEPA area (European Union, European Economic area, Liechtenstein, Iceland, Switzerland and Norway) countries. Not able to send payments to Monaco and San Marino. Paym
Login into your ONECARD e-wallet, press the button Payments, and then enter the transfer data: account number, receiver’s name, amount, and confirm the payment.
You can find all information about fees and limits here
If you did not receive the payment to your ONECARD account in 4 banking days, please contact our Helpdesk team by mail and attach the statement of made payment where we could see the payment date, amount, payer and sender account numbers. Also please pay your attention to these aspects:
At the moment we are not able to offer the possibility to send and receive SWIFT transfers. Only SEPA payments can be received. SWIFT payments are automatically returned back to sender.
Unfortunately, but it is no possibility to cancel the outgoing payment which has been sent from your ONECARD account.
No, each customer have only one account.
1.You can transfer funds to other ONECARD customer by regular SEPA transfer. 2.Also you can transfer funds to another ONECARD customer by - CARD TO CARD Transfer. You can find this option in your personal ONECARD e-wallet - Card Transfers. *Please, note that both customers should by verify by KYC procedure.
No, customers will not earn any interest on the balance of funds loaded onto their cards or incur any interest on their spending.
You can cancel your ON€CARD prepaid Mastercard at any time. Send an e-mail to Please state your name, card number, date of birth and reason for termination. Your card will be closed and you are responsible for the destruction of your card. Note: First, clear your balance by spending this (online) or by withdrawing the money from an ATM. A refund is also possible for this, however, a fee will be charged.
Information about terms you can find here
In this case Account Funding team will contact you to resolve this case individually. Additional fee will be charged.