Frequently Asked Questions
Accounts

Unfortunately, we support only the Euro currency account.
To open your ONECARD account you need to complete an online registration on our webpage.
To open ONECARD account you need to be at least 18 years old.
ONECARD account is available for residents of the European Union and European Economic Area (EEA). European Union and European Economic Area (EEA) - the following countries, islands, and territories: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Canary Islands, Ceuta, Melilla, Azores, Madeira, Aland Islands, Jan Mayen, Gibraltar, French Guiana, Guadeloupe, Martinique, Réunion, Saint Martin (French Part), Mayotte.
Please note: San Marino and Monaco are not allowed to open an account.
Each identified ONECARD customer has a unique IBAN account in EURO currency.
Your International Bank Account Number (IBAN) is shown in your personal ONECARD e-wallet dashboard and in your Profile section. IBAN is shown only after approval of Identification documents. (KYC)
IBAN stands for International Bank Account Number and is a number attached to all accounts in the European Economic Area. The IBAN is made up of a code that identifies the country the account belongs to, the account holder's bank and the account number itself. The IBAN makes it easier and faster to process cross-border payments.
There are many options on how to deposit your ONECARD account :
1. Bank transfer via SEPA payment.
Details for bank transfer can be found in our ONECARD e-wallet.
2. Bank transfer via SWIFT Payment.
Details and instructions available in your personal ONECARD e-wallet.
3. Transfer between ONECARD customers.
*Please, note that both customers should be verified by the KYC procedure. All you need to know is the registered email of funds receiver.
4. Load via Post Office® ( Only in the UK)
5. Load via PAYZONE store ( Only in the UK)
E-wallet is a type of prepaid account in which a customer can store money for any future online transaction. An E-wallet is protected with a password. With the help of an E-wallet, you can send and receive payments, check balance, view account reports.
In order to make euro SEPA transfer to your ONECARD account,the following payment details should be provided to money sender:
Beneficiary name: Your name and surname
Account: Your IBAN account number ( you can find it in your e-wallet.)
Bank: Prepaid Financial Services
BIC/SWIFT: PFSRIE21
Bank address: 5TH FLOOR, LANGHAM HOUSE 302-308 REGENT STREET, LONDON, W1B 3AT
Money can be deposit to the ONECARD account by SEPA payments in EUR currency.
Also, it is possible to receive SWIFT payments. Special instructions how to receive SWIFT incoming payments are available in your personal ONECARD e-wallet.
Please note that if an incoming transfer is NOT in EUR currency, this payment will be automatically converted to EUR.
We are not able to send SWIFT payments.
You can receive the SEPA payments from SEPA area (European Union, European Economic area) only in EUR currency. Also, it is possible to receive SWIFT payments. Special instructions how to receive SWIFT incoming payments are available in your personal ONECARD e-wallet.
Please note that if an incoming transfer is NOT in EUR currency, this payment will be automatically converted to EUR.
The Single Euro Payments Area (SEPA) is a payment-integration initiative of the European Union for simplification of Euro bank transfers. The area consists of the 34 member states: Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain, Bulgaria, Croatia, the Czech Republic, Denmark, Hungary, Poland, Romania, Sweden, United Kingdom & Northern Ireland, Iceland, Liechtenstein, Norway, Monaco, San Marino, Switzerland.
Anyone can transfer funds to your ONECARD account – relatives, friends, employer, etc. However, in conformity with the relevant regulatory enactments and for the purposes of the prevention of money laundering, we may ask you to present additional information about the origin of these funds.
It depends on the bank through which you made a SEPA transfer. Usually, it takes from 2-5 working days. It can take longer from some countries so please be patient.
You are able to send payments to SEPA area (European Union, European Economic area, Liechtenstein, Iceland, Switzerland and Norway) countries. Please note that we are not able to send payments to Monaco and San Marino.
Login into your ONECARD e-wallet, press the button Payments, and then enter the transfer data: account number, receiver’s name, amount, and confirm the payment.
You can find all the information about fees and limits here
If you did not receive the payment to your ONECARD account in 4 banking days, please contact our Support team by mail and attach the statement of made payment where we could see the payment date, amount, payer and sender account numbers.
Please pay your attention that for incoming SWIFT payments there are special instructions on how to receive SWIFT payments. Instructions available in your personal ONECARD e-wallet.
Important :
The ONECARD account is operating in EURO currency.
All other currency top-ups and bank transfers to ONECARD account will be converted to EURO currency.
Unfortunately, but it is no possibility to cancel the outgoing payment which has been sent from your ONECARD account.
No, each customer has only one account.
1.You can transfer funds between ONECARD customers by regular SEPA transfer.
2.Also, you can transfer funds to another ONECARD customer by option CARD TO CARD Transfer. You can find this option in your personal ONECARD e-wallet - Card Transfers.
*Please, note that both customers should be verified by the KYC procedure. All you need to know is the registered email of funds receiver.
No, customers will not earn any interest on the balance of funds loaded onto their cards or incur any interest on their spending.
You can cancel your ON€CARD prepaid Mastercard at any time. Send an e-mail to Please state your name, card number, date of birth and reason for termination. Your card will be closed and you are responsible for the destruction of your card. Note: First, clear your balance by spending this (online) or by withdrawing the money from an ATM. A refund is also possible for this, however, a fee will be charged.
Information about terms you can find here
In this case,the Account Funding team will contact you to resolve this case individually.An additional fee will be charged.
Post Office® With over 11,500 Post Office® branches nationwide, the Post Office® is a good place to top-up your ONECARD Prepaid Mastercard.
1. Hand over your ONECARD prepaid Mastercard card and the amount you wish to load to the person behind the counter.
2. They will swipe your card and give you a receipt with the value you have loaded clearly displayed on the receipt.
3. The funds will appear on your card the following working day.
To find your nearest Post Office click here: www.postoffice.co.uk/branch-finder
Payzone™ Pop into any one of over 20,000 outlets throughout the UK and top-up your ONECARD Prepaid Mastercard®.
1. Simply ask the shopkeeper to top up your ONECARD Prepaid Mastercard card.
2. The shop keeper will swipe your card through the terminal. (Please note you will never be asked to enter your PIN into the terminal).
3. The shop keeper will enter the value you wish to load.
4. The card will be loaded within seconds.
5. You will receive a receipt with the amount you have loaded clearly displayed.
6. Please retain your receipt as proof of purchase.
To find your nearest Payzone store, please visit: www.payzone.co.uk/Store-Locator